Questions
Questions before you subscribe
What counts as a document?
One delivered file for a product you named: the product data sheet, the safety data sheet, the warranty or the manual. A product that comes back with three documents counts three. The manifest listing where every file came from is free.
What does not count?
Lookups never count: searching a manufacturer, listing what is on file, checking a product. A build that comes back with nothing at all counts zero. A retried request returns the same job and counts once. A free Lookup account runs up to 100 lookups a day; paid plans have no daily limit.
What happens when I reach my cap?
Link stops and tells you in the chat, with the option to add a pack. Nothing runs past the cap, and nothing is billed past it.
What is an allowance pack?
A block of 50 extra submittal documents for the month you are in, bought when a big job lands. Packs are for active paid subscriptions only: a free Lookup account cannot buy one, and unused pack documents end when the subscription does. A pack raises your cap for that month and does not renew on its own.
Can my whole team use one subscription?
On Team and Enterprise, yes. Everyone signs in with their own email, lookups are free for all of them, and the allowance is shared. Starter and Pro are for one person.
Which assistants does Link work in?
Claude and ChatGPT, on every plan. Once you sign in, your account page shows how to connect Link, and the same account works in both.
How do I pay, and can I cancel?
By card, through Stripe. Pay monthly, or pay yearly and get 12 months for the price of 10. Cancel any time, and your plan runs to the end of the period you paid for.
Who checks the documents?
A person, before a document enters the library. A document Link sources during a build is labeled as sourced and not yet checked, and it goes through the same review afterwards.