Questions
Questions before you subscribe
How does the 14 day trial work?
Every new account starts with 14 days of Pro: builds, research when a document is not on file, no daily lookup limit, 400 submittal packages. No card. Three days before the end we email you once. Pick a plan with the same email and it lands on your account. If you do nothing, you keep a free Lookup account: 100 lookups a day, no builds.
What counts as a submittal package?
One product you named, built once: the product data sheet, the safety data sheet, the warranty, the manual, whatever you asked for and whatever comes back. Three documents or one, it counts one. Build the same product again in the same month and it is not counted twice. The manifest listing where every file came from is free.
What does not count?
Lookups never count. That's searching a manufacturer, listing what's on file and checking a product. A build that comes back with nothing at all counts zero. A retried request returns the same job and counts once. A free Lookup account runs up to 100 lookups a day; paid plans have no daily limit.
What happens when I reach my cap?
Link won't start a new build, and it tells you in the chat. You can add a pack from your account page. A build that started before the cap is delivered in full, and nothing is billed past the cap.
What is an allowance pack?
It's 50 extra submittal packages for the month you're in, for when a big job comes in. Packs are for active paid subscriptions only: a free Lookup account cannot buy one, and what is left of a pack ends when the subscription does. A pack raises your cap for that month and does not renew on its own.
Can my whole team use one subscription?
On Team and Enterprise, yes. Everyone signs in with their own email, lookups are free for all of them, and the allowance is shared. Starter and Pro are for one person.
Which assistants does Link work in?
Claude and ChatGPT, on every plan. Once you sign in, your account page shows how to connect Link, and the same account works in both.
How do I pay, and can I cancel?
By card, through Stripe. Pay monthly, or pay yearly and get 12 months for the price of 10. Cancel any time, and your plan runs to the end of the period you paid for.
Who checks the documents?
Approved means a person at SubPro approved the document. Reviewed means SubPro's automated reviewer passed it. Needs review means neither has happened yet. A document Link finds during a build is marked needs review.